Community Engagement
Connecting with people and organizations to build relationships and strengthen trust with the communities we serve.
Police Review Commission engagement 2024
A wide-ranging community and stakeholder engagement in 2024 provided the Government of Alberta with valuable perspectives that informed the organizational design, policies and procedures of the Police Review Commission. The PRC produced a "What We Heard" report that highlights five key themes raised during engagement (listed below) and outlines how the PRC is acting on suggestions and areas of concern raised by participants. You can read the report in full at the link below.
Improve access and remove barriers to participation
The PRC will take steps to reduce language barriers through language services and translated materials for non-English speakers and has reduced systemic barriers by eliminating a requirement that complaints must be made in writing.
Continuous engagement is vital for building trust
Ongoing dialogue with communities is built into the PRC's design, with two liaison positions dedicated to building relationships with communities and local organizations.
Ensure timely resolutions and frequent communication
To build confidence, complaints will be addressed promptly, with regular updates provided to all involved parties. When the PRC fails to meet a 180-day timeline for completing investigations, the CEO will publicly report on it and provide reasons for the delay.
Improve transparency and demonstrate accountability
The PRC's CEO has the authority to initiate systemic reviews related to police conduct and identified trends, without the need for a public complaint. Additionally, ASIRT will continue to identify officers charged with criminal offences (except when forbidden by court-ordered publication bans) and issue public reports on the outcomes of concluded investigations.
Representation, trauma-informed training and continuous learning
All PRC employees are required to complete courses on cultural competency and using emotional intelligence. This training teaches staff to use trauma-informed approaches and ensure people receive fair and unbiased treatment.
Connecting with the community
The PRC works to foster trust in police oversight by building relationships with the communities we serve through ongoing dialogue and open communication.
Indigenous liaison
The Indigenous liaison works to create and maintain positive relationships with Indigenous communities and partner organizations through regular communication and specialized engagement. The Indigenous liaison also provides guidance to the rest of the PRC on community perspectives and expectations, protocol and cultural competency.
Community and commision liaison
The community liaison works with an array of diverse community organizations, police commissions, and others. Along with the Indigenous liaison, the community and commission liaison guides the PRC's delivery of services and programs through regular communication with the communities it serves.
Media inquiries
For media inquiries, please contact our Community Connections team. We are committed to providing transparent, accurate information to help inform the public about our work.
Make a complaint
Start the process of making a complaint against a police officer. Your complaints will be dealt with via fair and thorough investigations, and transparent reporting.
Check complaint status
You can always check in on the status of your complaint. Timelines can vary on a case-by-case basis, but we aim to resolve complaints within 180 days.
